Case Notes
-
Spa payroll by hand: the report that ended the pay disputes
At a day spa I worked with, payroll meant copying every service, tip and membership visit from the booking software into a spreadsheet by hand. The mistakes cost more than time. They cost therapists.
-
My client’s hacked WordPress site, and how I rebuilt it secure
Most small business websites launch with no real security and then get forgotten. One local business found out the hard way when theirs was broken into and quietly turned against them. Here is how I recovered their data and rebuilt it clean.
-
You pay for your website every month. You might not own it.
You go to update your own website and you cannot, because the person who built it years ago still holds the keys. It is one of the most common problems I see, and one of the most avoidable.
-
One person could walk out and take your organization with them
The most expensive risk most organizations carry is one person who is the only one who knows how something critical works, with none of it written down. Sometimes it is innocent. Sometimes it is on purpose.
-
The tool probably isn’t broken. It was never set up right.
The most common problem I find, in a small shop or a large institution, is software that was never set up for how the place actually works. The fix is usually setup, not a new purchase.
-
Practical automation without the hype: you probably don’t need AI yet
Most of what pays for a small business is not AI. It is well-built systems most owners never set up: a text back to every missed call, reminders that send themselves, and an offer that feels like a person sent it.
-
Most jobs come in broken, and the problem you describe is rarely the real one
The problem a business hires me for is rarely the one costing them money. A medical office thought they had a marketing problem; the real leak was somewhere else entirely.